Return Policies

How Do I Return an Item?
If you or your customer need to return an item, you must call us at 941-505-8220 or email to obtain a Return Merchandise Authorization Number (RMA). Returns without an RMA will incur a 10% restocking fee in addition to any fees indicated below.

Any products that have been used, display excessive wear, are dirty, have pet hair on them, dog fence wire removed from the spool, used dog fence flags, or other signs of prolonged use are not eligible for a refund. The following products due to health and sanitation issues, if used or opened are not eligible for refunds: Spotty Training Place, and Doggie Dooley products.

Some of our products are shipped directly from the manufacturer. If your product was shipped directly from the manufacturer, we will provide you with the address for returning the product. If these items are shipped to us, we will charge you the cost of shipping the item(s) to the manufacturer or we may, at our option, refuse delivery.

Returns must be sent via a reputable shipping company such as UPS, USPS or FedEx and must have a tracking number.

Include the Following with the Return:

  • Copy of the original invoice or packing slip
  • Write your RMA number on the outside of the box
  • Send to the address we provided you

If your return does not have an RMA number and a copy of the invoice, you will be charged a 10% return fee. Refused / Return To Sender - If you or your customer refuse delivery of an order or send the order back as return to sender, you will be charged both the original shipping fee as well as the cost of return shipping plus a 10% restocking fee.

You should expect to receive a refund/credit memo within two weeks of your package being given to the return shipper. However, in most cases you will receive a refund/credit memo more quickly. This time period includes the transit time for us to receive the return (5 to 10 business days) and the time it takes us to process the return once we receive it (3 to 5 business days). We'll notify you via e-mail of your refund/credit memo once we've received and processed your return. All returns over $500.00 will be in the form of a credit memo (store credit) to be applied against future purchases.

Return policies and procedures may change without notice.


Days to Return & Restocking Fees

  • PetSafe, Innotek and SportDog:
    • 0-60 Days / No Restocking Fee
    • 61-90 Days / 20% Restocking Fee
    • 91+ Days / No Refund Available
  • Perimeter Technologies - 60 Days / No Restocking Fees
  • Animal Stuff - 30 Days / 15% Restocking Fee
  • Doggie Dooley - 30 Days / 20% Restocking Fee
  • Dogtra - 30 Days / No Restocking Fee
  • Dynamic Accents - 30 Days / 15% Restocking Fee
  • Solvit - 30 Days / 12% Restocking Fee
  • Richell Pet Gates - 30 Days / 20% Restocking Fee
  • PetsStop - 30 Days / 15% Restocking Fee
  • Cardinal Pet Gates
    • 0-30 Days - No Restocking Fees
    • 31-60 - Days 15% Restocking Fee
    • 61+ Days - No Refund Available
  • Big Shrimpy Dog Beds (Must be in Original Condition. “Original condition” means that the item still has the hang tags attached and does not show any sign of use or damage by pets, including pet hair or any other sign of wear, use, or washing. Big Shrimpy reserves the right to make the final decision about whether a returned item is in its original condition.)
    • 0-30 Days - No Restocking Fee
    • 31-60 Days - 25% Restocking Fee
    • 61+ Days - No Refund Available
  • Prevue Pet Products - 30 Days / 20% Restocking Fee (Must be unused and in original packaging)
  • Kennels and Kennel Tops - 30 Days with 50% Restocking Fee
  • GoPet Treadmills & TreadWheels - 30 Days / 30% Restocking Fee
  • Pet Gear - 30 Days / 30% Restocking Fee New, unused items only.
  • Crown Pet Products - 7 Days with 20% Restocking Fee for Non-Warranty issues
  • Pet Step - 30 Days with 15% Restocking Fee
  • Ideal Pet Products - 30 Days
  • Ware - 30 Days with 10% Restocking Fee
  • Bark Buddy - 30 days
  • DogWatch - 30 days
  • Find My Pet GPS - 30 days
  • Happy Hound - 30 days
  • Penn Plax - 30 days
  • TabCat - 30 days
  • Essential Pet Products - 60 days